FAQ & Venturer Program Support

QUESTIONS ASKED AND ANSWERED

Do I have to be a supporter to join Venture Café’s Thursday Gathering?

Thursday Gatherings will always be free for every member of our community and beyond. We believe that innovation is for everyone , and freely accessible Thursday Gatherings are a vital part of Ecosystem Activation.

How do I register to become a supporter?

Navigate over to the Venturer Program page and select the amount you would like to contribute.

If you are an existing Venture Café visitor, you will be prompted to log in to your profile before proceeding with your registration. If you have never attended Venture Café or do not have a profile with us, you will first be prompted to create a profile and fill out a short survey regarding your role in the Innovation Community.

You will then be guided through the process of registering and paying through Stripe, then back to your Venture Café profile to access your benefits.

Where can I find my supporter benefits?

You can find many of the benefits on the Venturer Program page, but for a full list of your active benefits, visit the “My Membership” tab in your Venture Café profile.

How to manage your Supporter Appreciation

In your “My Membership” tab, scroll down to find “Edit Supporter Appreciation Settings.” This will allow you to set your desired Display Name and public visibility. You always have the option to hide your name on the appreciation page if preferred. Our Credo & Terms and Conditions apply, and we reserve the right to take action against inappropriate or harmful display names.

What does my money go towards?

When you choose to support us, you are contributing to creating a more sustainable platform for Venture Café, as well Food, drinks, and development of new features to enhance your experience.

How do I download invoices, update or cancel my payments, etc.?

In your “My Membership” tab, scroll to the bottom to find the “Manage Membership” section. In this section, you will be able to see your current status, your renewal dates, card information, and Invoices.

Updating your payment information and canceling your contributions are accessible via buttons under your information in the left column. Your invoices/receipts can be downloaded via the Download link in the right column.

Refund Eligibility and Policy

In general, we will not be allowing refunds for the Venturer Program contributions. However, we will evaluate on a case-by-case basis if you reach out to us via the Venture support form on this page within three days of your purchase.

Request Support

Please use the support form below to contact us if you have any specific questions, feedback, or feature requests.

Venturer Support Ticket
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You can also always reach us at hello@venturecafeprovidence.org.